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    Dear Mr Norris

    You may remember that you operated on the small finger of my left hand on 31st January to remove a splinter. Although I'm sure it was a very minor procedure for you, I wanted to express my thanks for a great job done. I experienced minimal discomfort after the anaesthetic wore off and the wound has healed very well (I've been able to cancel my follow up appointment with you). I found the experience a little nerve wracking but your approachable, professional manner was very much appreciated and together with your Anaesthetist's Assistant, you really helped put me at ease. Your theatre assistant also made a nice, neat job of stitching up my wound!

    I have to say that the whole experience, from arriving at the upstairs reception in Hinchingbrooke through to the time I left was very positive. All the nursing staff were friendly and helpful and the cabin I used was spotlessly clean. In fact I saw a member of staff clean the cabin opposite mine and she took great care to ensure every single surface in the room was washed.

    So please accept my thanks, and also pass it on to your colleagues for doing such a great job!
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